Computer Problem Report Form
1. Describe your problem:
2. Now, describe the problem accurately:
3. Speculate wildly about the cause of the problem:
4. Problem Severity:
A.
Minor
B.
Minor
C.
Minor
D.
Trivial
5. Nature of the problem:
A.
Locked Up
B.
Frozen
C. Hung
D.
Strange Smell
6. Is your computer plugged in?
Yes
No
7. Is it turned on?
Yes
No
8. Have you tried to fix it yourself?
Yes
No
9. Have you made it worse?
Yes
10. Have you had "a friend" who "knows all about computers" try to fix it
for you?
Yes
No
11. Did they make it even worse?
Yes
12. Have you read the manual?
Yes
No
13. Are you sure you've read the manual?
Maybe
No
14. Are you absolutely certain you've read the manual?
No
15. If you read the manual, do you think you understood it?
Yes
No
16. If "yes" then explain why you can't fix the problem yourself.
17. What were you doing with your computer at the time the problem
occurred?
18. If you answered "nothing" then explain why you were logged in?
19. Are you sure you aren't imagining the problem?
Yes
No
20. Does the clock on your home VCR blink 12:00?
Yes
What's a VCR?
21. Do you have a copy of "PC's for Dummies"?
Yes
No
22. Do you have any independent witnesses to the problem?
Yes
No
23. Do you have any electronics products that DO work?
Yes
No
24. Is there anyone else you could blame this problem on?
Yes
No
25. Have you given the machine a good whack on the top?
Yes
No
26. Is the machine on fire?
Yes
Not Yet
27. Can you do something else instead of bothering me?
Yes
I do not know who the original author of this is, but if you know,
please let me know, I'd be
glad to
give them credit.