1. Introduction to Queueing Theory (2nd edition). Robert B. Cooper. 1981. 347 pp. This classic book is available on line through Robert Cooper's home page. The link to the book is:
    The solution manual (by Borge Tolt, 182 pages, 1981) is available online at
    Finally, Bob Cooper's home page is
  2. Queueing Theory. Ivo Adan and Jacques Resing. 2001. 180 pp.
  3. Queueing Course, from Finland. Complete lecture notes, by J. Virtamo. 2005. Over 250 pages altogether.
    There is another course with more applied and advanced topics in Teletraffic Theory. Powerpoint notes (2005) can be found at
    Lectures by Samuli Aalto, Aleksi Penttinen.
  4. Sanjay BOSE. 2000. An Introduction to Queueing Systems. Some sections of the book are presented in completely. The book is summarized in the slides portion of the web site for the text. Further, there is a complete set of solutions for the problems in the text and there is a set of tests to accompany the material. Even more, there are 72 pages of "additional queueing related material" which give analyses of particular queueing models. Definitely check out this site. Better yet, buy the book.
  5. A Short Introduction to Queueing Theory, by Andreas WILLIG. 1999. 41 pp.
  6. TELETRAFFIC ENGINEERING HANDBOOK: ITC in cooperation with ITU-D SG2, by Villy Baek Iversen, COM Center, Technical University of Denmark. January, 2005.
    This book is mainly about queueing theory. 336 pp.
  7. Queueing Course. Lecture Notes, by Karl Sigman. Columbia University, New York, 2001.
  8. E. Altman, B. Gaujal and A. Hordijk , Discrete-event control of stochastic networks: Multimodularity and Regularity (Copyrights: Springer Verlag) Springer Verlag, Series: Lecture Notes in Mathematics 2003, XIV, 313 p., Softcover ISBN: 3-540-20358-3. It is available on line at
  9. Richard Larson and Amadeo Odoni. 1981. Urban Operations Research. Prentice Hall. Chapter 4 is an introduction to queueing theory and chapter 5 is a discussion of spatial queues. The book can be viewed on line at
  10. Reversibility and Stochastic Networks, by F. P. Kelly. 1979. A classic text. 235 pp.
  11. Computer Simulation Techniques: The definitive introduction! by Harry Perros, Computer Science Department, NC State University Raleigh, NC. 2003. 131 pp. This is not a queueing book, but since it is written by a queueing expert, the examples are mainly taken from queueing theory and the material is what a queueing theorist might often be looking for.
  12. Course Notes for "Stochastic Models for Design and Planning" by Ivo Adan. 2003.
  13. Queueing Theory.
    1. General Queueing Theory (by Andrew Ferrier)
    2. Network Queueing Theory (by Robert Kay)
    3. Applications of Queueing Theory (by Henry Morgan)
  14. Janos Sztrik. 2001. Finite-Source Queueing Systems and their Applications.
  15. Janos Strzik. 2004. Queueing Formulas with Java applets.
  16. Queuing Analysis, by William Stallings. 2000. (A Practical Guide for Computer Scientists)
  17. The M/G/1 Queue, by Bart Sinclair. There are numerous short expository articles on queueing and Markov processes at the site. In the upper right hand corner, search on "sinclair" to see what is available. This site is part of a collection of on line information called CONNEXIONS.
  18. Applied Probability in Operations Research: A Retrospective, by Shaler Stidham Jr. (An article on the history of queueing theory).
  19. Service Engineering (096324) Lecture Notes by Avi Mandelbaum, taught at Technion University, Israel. 2005.
  20. Traffic Theory and Queueing Systems. Lecture notes, by Henrik Schiøler.
  21. MIT. Open Courseware for Logistical and Transportation Planning Methods, Fall 2004. By Arnold Barnett, Richard Larson, Amedeo Odoni.
  22. Single Queueing Systems. 2001. 47 pp. This is an abbreviated version of the Adan and Resing book above.
  23. Internet Supplement (300 pages) to the book Stochastic-Process Limits (An Introduction to Stochastic-Process Limits And their Application to Queues), by Ward Whitt, published by Springer in 2002 (602 pages). Chapters 5 and 8 of the Supplement are on queueing.
  24. Stability of Fluid and Stochastic Processing Networks by: J. G. "Jim" Dai, 1999. 76 pp.
  25. Slides of lectures in a queueing course by John Lui (Hong Kong). This includes some interesting topics - such as matrix geometric methods.
  26. Queueing Notes, by Prapun Suksompong
  27. Network Calculus: A Theory of Deterministic Queuing Systems for the Internet. by Jean-Yves Le Boudec and Patrick Thiran. Springer Verlag, 2002.
  28. Tony Vignaux's Queueing Notes. 2000. Includes M/M/1, priority, and numerical solution of queueing systems.
  29. Janos Sztrik. 2000. These appear to be lecture notes on queueing in Hungarian. For those illiterate in Hungarian (like me), check out chapter 6. Most of those formulas are the same in any language.
  30. Modeling information systems and telecommunications, by Eitan Altman. (This is mainly on queueing.) Lecture notes in Spanish. 2002. 81 pp. Available at
  31. "NS simulator course for beginners". Lecture Notes by Eitan Altman. 2002. 146 pp. Available at
  32. Networking and Queueing Course at the University of Pennsylvania, by Yannis Korilis.
  33. Queueing Notes for USC Course EE549. Spring, 2005. Notes by Michael Neely. 31 pp.
  34. OR-Notes by J E Beasley. 2000?
    OR-Notes are a series of introductory notes on topics that fall under the broad heading of the field of operations research (OR).
    OR-Notes are available from
    Topics include queueing theory.
  35. TutORial on Operations Research. Includes some computational tools in the simulation module on queueing section. 2000. By Jaroslav Sklenar.
  36. An article " Steady State Simulation of Queueing Processes: A Survey of Problems and Solutions" by K. Pawlikowski, University of Canterbury, New Zealand.
  37. Queueing Petri Nets: A Formalism for the Combined Qualitative and Quantitative Analysis of Systems. By Falko Bause, Informatik IV, Universitat Dortmund, 44221 Dortmund, Germany
    This is an article/slide presentation.
  38. "Queueing for Dummies" by David Kalinsky. An introductory article for software engineers.
  39. Slides and Notes for course ECE/CS 5566, Network Architecture and Protocols II, at Virginia Tech University, by Scott F. Midkiff. Mainly queueing theory. 2003.
  40. Queueing Theory Formulae (in Dutch).